Information Collection & Use
We restrict access to nonpublic personal information about you to those employees and other parties who must use that information to provide products and services to you. Their right to further disclose and use the information is limited by our company policies, applicable law and nondisclosure agreement agreements where applicable. We also maintain physical, electronic and procedural safeguards in compliance with applicable laws and regulations to guard your nonpublic personal information. In the event that we are compelled to involuntarily disclose any of your information, we will act on the advice of counsel should our records be subpoenaed or otherwise sought through legal means.
When using this website, you may opt to complete our registration form and you may create a user name and password. This involves your disclosure of contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may “opt out” of those disclosures, meaning that you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt out). If you opt out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send you in connection with servicing your business relationship with us. To opt out, simply reply by email to [email protected] and type “opt out” in the subject line. Once you opt out, there is no need to do so again for the same business relationship. You may also callus at 1-800-767-8468 to opt out.
You also have the option to provide demographic information (such as income level and gender); we encourage you to submit this information so we can provide you a more personalized experience on our site. For example, by using this information we can provide you with newsletters, updates and e-mails regarding matters which are relevant and useful to you.
We are the sole owner of the information collected on our site. We collect personally identifiable information from our users at several different points on our Website.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Additionally, if you so choose, you may receive updates from our site.
If you apply for any of our products, those of our affiliates or simply request information regarding products promoted on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and sometimes your Social Security number. This information is necessary to process your application and to contact you.
Social Security Numbers
On a strictly necessary basis, we do, at times, require your social security number when providing services. When you enter your social security number on our registration order form or application form, we encrypt it using secure socket layer technology (SSL).
Surveys or Contests
We may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and therefore you have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (such as zip code).
This information is used to notify contest winners, track traffic, personalize user experience and keep our customers up to date regarding company and industry news. We sometimes use third party service providers to conduct these surveys or contests. They are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice to refuse.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Our email will contain an easy opportunity for your friend to contact us to request that we remove this information from our database.
How Collected Information is Used
Aside from the ways mentioned above, we sometimes use your personally identifiable information in many ways, including sending you promotional materials, and sharing your information with third parties so that they can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of websites, or the purchase of products or services.) However, you may “opt-out” of certain uses of your personal information by simply contacting us as indicated below.
Remarketing & Display Advertising
Communications from the Site
Special Offers and Updates
We will occasionally send you information on products, services, special deals and promotions. You can sign up for these types of emails on our registration page.
Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section for further details.
If you wish to subscribe to our newsletter(s) and promotional updates, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you with a way to unsubscribe. Please see the “Choice and Opt-out” section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email notification.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account to opt-out of these communications. Please see “Choice and Opt-out.”
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email, SMS messaging, text, telephone, and social medium, in accordance with your wishes.
We store information that we collect through cookies, log files, clear gifs and/or third party sources to create a “profile” of your preferences. We tie your personally identifiable information and your purchasing history to information in the profile in order to provide tailored promotions and marketing offers and to improve the content of the site for you.
We sometimes share your profile with other third parties who, according to your history with us, may provide useful opportunities to you.
Supplementation of Information
In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our existing user database to better target our advertising and to provide customers with pertinent offers. To enrich profiles of individual customers, we tie this information to the personally identifiable information they have provided.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
Personally Identifiable Information:
Although we share demographic information for the purposes of assisting you meet your needs and interests, we do not share personally identifiable information with third parties. We provide opt-out opportunities with regard to all information sharing practices.
We may contract with an outside shipping company to promulgate correspondence and packages as well as a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We use other third parties to provide certain clerical and information processing and shipping services on our site. When you sign up for our services, we will share only as much information as is necessary for the provision of those services.
These third parties are prohibited from using your personally identifiable information for any other purpose.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out by following the instructions in each newsletter or communication or by emailing or calling us per the information on our contact page.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may “opt out” of those disclosures, meaning you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt out). If you opt out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you. However, we may include their offers in billing statements and other routine communications we use in conducting business. To opt out, simply reply by email to [email protected] and type “opt out” in the subject line of the email. Once you opt out, there is no need to do so again for the same business relationship. You may also callus at 1-800-767-8468 to opt out.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and click stream data.
We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ movements on the site and gather demographic information about our user base as a whole.
We do not link this automatically collected data to personally identifiable information.
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit when on our site.
We use session ID cookies, which expire when you close your browser, to make it easier for you to navigate our site.
We can, at your choosing, set a persistent cookie to store your password, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of users to enhance the user experience.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage site content by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of a period. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
Third Party Advertisers
The ads appearing on this website are delivered to users by our advertising partner. We share website usage information about users with reputable third parties for the purpose of targeting our Internet banner advertisements. The information collected and shared is not personally identifiable.
Links to Other Sites
This website contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website.
We may, in certain circumstances, co-brand with “partners and affiliates.” These business-to-business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the sites linked to our site are governed by their own privacy policies, which may or may not match the standards set by our company.
Bulletin Boards/Chat Rooms
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may update, delete or deactivate your account on our member information page. You may also contact our Customer Support by email, by phone or postal mail.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, feel free to email us.
In the event we go through a business transaction, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our home page.