Site Map Link: help-center

The Tint World® Forum is an un-moderated forum. We’re a unique community with specific needs, so we’ve created a few ground rules and best practices to make this the best place it can be.

Before you get started

1. Make sure you’ve read the Tint World® Forum Terms of Service.
2. Make sure you’ve searched for the answer to your question before you ask it here. Tint World® loves search, and we think we do it pretty well. If everyone uses the search box at the top of the page, we can avoid a lot of duplicate questions, and you may find answers to your questions more quickly.

Ground rules for interacting with others

• Be careful. Never share your email address or personal information in the forum. Please be cautious if you choose to contact others offline or ask others to contact you. We like you, and we want to ensure your safety, security, and privacy.
• Be nice to each other. This is a community of people who care about Tint World, and we want to keep things friendly. Personal attacks and name-calling are not permitted. This behavior may result in a warning or removal from the community.
• Be nice to the guides. We are real people who care a lot about this forum and its users. We’re always happy to hear your feedback, but please be constructive.
• Be prepared to fight abuse. We are all the keepers of this community. In order to keep it informative and fun, we need your help keeping things clean. To mark a question or an answer as abuse, click the Report Abuse link next to that post.

Ground rules for how to make posts

• Posts must be made by a person. We love nicknames (as long as they’re appropriate), but please keep in mind that user nicknames may not be an email address or a URL.
• Posts must be related to Tint World. This one is pretty self-explanatory. If you have questions about other Tint World® products, click the Tint World® Help Desk
• Posts must be easy for others to read. Subject lines may not be in ALL CAPS or contain excessive punctuation. Posts may not contain unnecessary URLs. While you’re welcome to post a URL if you have troubleshooting questions related directly to the site, posts with excessive URLs will be removed. Members who post excessive URLs may be contacted by Tint World® or removed from the group.
• Posts must be labeled with the most appropriate category. This forum is organized by categories, so please choose the appropriate category for your question.

Ground rules for what to post

Posts shouldn’t contain the following types of materials. If you post these types of content, you or your post may be removed from the group.

• In this forum, we’re all responsible for keeping the community spam-free. Spam includes, but is not limited to, any promotional, commercial, or adult content, multiple instances of the same post, posts with URLs unrelated to the question, and the transmission of malware, viruses, or anything that may disrupt service or harm others.
• Nudity and sexually explicit material. We don’t allow nudity or sexually explicit material. We also don’t allow content that drives traffic to commercial pornography sites.
• Violent or bullying behavior. Don’t threaten, harass, or bully other users. This includes using profanity to abuse others.
• Hate speech. We don’t allow the promotion of hatred toward groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, or sexual orientation/gender identity.
• We don’t allow impersonation of others or other behavior that is misleading or intended to be misleading.
• Private & confidential information. We don’t allow unauthorized publishing of people’s private and confidential information, such as credit card numbers, Social Security Numbers, driver’s and other license numbers, or any other information that is not publicly accessible.
• We will respond to clear notices of alleged copyright infringement. Please flag any copyright material as such by clicking the Report Abuse link and reference ‘Copyright’.

Our Agreement:

By posting in this forum, you agree to abide by the aforementioned rules. Breaking these rules may result in your post being removed, and severe abuses may lead to harsher penalties. Please read the Tint World® Forum Terms of Service for further guidance. We reserve the right to change these rules at any point in our efforts to keep the forum clean, user-friendly, and safe. If you believe that someone is violating these posting guidelines, use the Report Abuse link on the post. If you click Report Abuse, we’ll try to promptly review your report and take action if appropriate.

If there is any conflict between the Tint World® Forum Terms of Service and your governing Franchise Agreement, your Franchise Agreement terms will prevail.

Let’s work together to keep this forum a clean, friendly, positive, and productive environment. Happy posting!

These Mobile Text Terms of Use (“Mobile TOU”) govern your use of the text messaging information and marketing program (the “Program”) provided by Tint World, LLC, Tint World®, TintWorld.com, TW-branded apps, TW events with its related and affiliated entities, (collectively “TW”, “we”, “our” or “us”). Please read this Mobile TOU carefully. By opting into the Program, you agree to this Mobile TOU, the TW’s online PRIVACY POLICY and TW’s overall TERMS OF USE, as amended from time to time (collectively, the “Terms”). Before opting into the Program, please read the Terms carefully. Your access to, and use of, the Program represents your agreement to these Mobile TOU. IF YOU DO NOT AGREE WITH THESE TERMS, INCLUDING CHANGES THERETO, DO NOT ACCESS, SUBSCRIBE OR USE THE PROGRAM.

Mobile Text Terms Of Use

TW’s Program is an account information and marketing program that sends its users updates on account activity, as well as, but not limited to, great deals and special offers. This information is delivered directly to their mobile phones, via SMS and/or MMS. As a Program member, you may receive account updates, special retailer deals, insider news, access to in-store events (where applicable), ways to enter sweepstakes and instant win games, among other brand specific communications.

Mobile Messaging Terms

When you provide TW with your mobile phone number, you are expressly agreeing that TW may send text messages (including SMS and MMS) to that phone number. You also agree to pay the charges to your wireless bill or to have them deducted from your prepaid balance for this service. You acknowledge that you are thirteen years of age or older and you have the consent of the wireless account holder. TW may send recurring auto marketing mobile messages per month. The number of Account Updates & Information messages you receive will depend on your activity with the brand. If you signed up by texting a signup keyword, you will receive a confirmation text message, and you may need to reply as instructed to complete registration. Message and data rates apply. Reply STOP to cancel, HELP for help.

If you opt-out, you agree to receive a final text message confirming you opt-out. You may optout at any time by texting the word STOP to short code 222245. You agree to receive a final text message confirming you opt-out. For help, send a text message with the keyword HELP to 222245. Texts may be sent through an automatic telephone dialing system. Consent is not required as a condition of purchasing any goods or services. You agree to notify TW of any changes to your mobile number and update your subscription with TW to reflect this change.

Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Contact your carrier with questions regarding these issues.

Sign Up For The TW’s Program

Sign up for TW’s Program to receive texts with great deals, events, and insider information. To opt in, text TINTWORLD to 222245. You will receive a text from 222245 prompting you to reply. Reply with the appropriate confirmation to specify the messages you wish to receive and confirm that you agree to the Mobile Terms of Use. Message and data rates may apply.

Stop Receiving Promotional Text Messages

To stop receiving promotional or account update text messages from TW, simply text STOP to 222245.

Note: None of these opt-out trigger words are case sensitive. Alternatively, you can opt-out of receiving texts from TW by either sending an email with your mobile phone number to CustomerService@tintworld.com.

Please allow up to 10 business days from when the email or physical mail request was received to process your removal.

Questions / Comments / Concerns

Please direct all comments, questions, or concerns regarding TW’s text messaging program to CustomerService@tintworld.com to or our toll-free customer support line at 1-888-944-8468.

Help Command

For help at any time, text HELP to 222245. This text messaging marketing program is free from TW, but message and data rates may apply.

Requirements

To take advantage of TW’s text messaging marketing program, you must have a text messaging-enabled mobile device with a text messaging plan.

Carriers Supported

TW’s text messaging marketing program works with all major U.S. carriers including currently: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and a host of other smaller regional carriers.

TW reserves the right to modify these Mobile TOU by posting new versions on this website as well as the right to provide additional notices of significant changes. Your continued use of the Program following such changes constitutes your acceptance of those changes.

Promotional Disclaimer

Coupon must be presented at time of estimate. Only one coupon code per transaction. Not valid on basic oil changes. Not valid with any other offers, special order parts or warranty work. Valid on most cars and light trucks at participating Tint World locations. See center manager for complete details. No cash value. Void where prohibited. Limited time offers.

Last Modified: January 1, 2021

If you are a California resident, please read the following Privacy Policy (“Policy”).

Effective January 1, 2020

This Policy describes how information obtained from California consumers (as defined in the California Consumer Privacy Act of 2018, California Civil Code sections 1798.100 et seq. (“CCPA”)), including visitors to the websites found at http:www.tintworld.com (“Website”), Tint World, LLC mobile application (“Application”), and Tint World, LLC company-owned and franchised-locations, where applicable (“Locations”) (the Website, Application and Locations are collectively the “Sites”) is collected, used, sold, and disclosed. This Policy also explains how you can make requests of Tint World, LLC (“TW,” “we,” “us” or “our”) to know about your personal information, delete your personal information, and opt-out of the sale of your personal information. Please note that this Policy applies to information collected by TW.

Terms included in this Policy, including but not limited to, personal information and service provider, carry the same meaning in this Policy as they do in the CCPA.

For ease of reference, you may click on any of the following links to jump to one of the sections addressed below:

California’s Shine the Light Law

California’s Consumer Privacy Act

1. California Residents’ Rights Under the California Consumer Privacy Act
2. Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed
3. Methods for Submitting CCPA Requests to Us
4. Verification Process
5. Authorized Agents
6. Response Timing and Format
7. Do Not Sell My Personal Information
8. Financial Incentive Offers
9. Metrics Regarding CCPA Requests and Responses During the Previous Calendar Year
10. Children Under the Age of 13
11. Contact Us for More Information

California’s Shine The Light Law

Subject to certain limits under California Civil Code section 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal data that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. California residents may make one request per calendar year.

To make this request, you may contact us at the email address listed in the “Contact Us for More Information” section below. In your request, please state that you are a California resident and provide a current California address for our response. Please allow up to thirty (30) days for a response. we reserve our right not to respond to such requests submitted to addresses other than those specified in the “Contact Us for More Information” section below.

California’s Consumer Privacy Act

1. California Residents’ Rights Under the California Consumer Privacy Act

If you are a California resident, you have certain rights regarding information that is treated as Personal Information under the CCPA.

The right to know what categories of Personal Information are being collected, sold, or disclosed and the categories of sources of that Personal Information.

You have the right to know what categories of Personal Information we collect, sell, or disclose about you, as well as the categories of third parties who purchased or received your Personal Information and the categories of sources of that Personal Information. These categories are described below in the “Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed” section below. We are also required to provide to you, before or at the point of collection, with a general notice about the categories of Personal Information collected by us and how we intend to use the collected Personal Information.

The right to access collected Personal Information

You have the right to request that we provide a copy of your Personal Information that we collected, sold, or disclosed in the preceding twelve (12) months. Only you, or someone you legally authorize to act on your behalf, may make a request related to your Personal Information. You may submit a maximum of two requests in a 12-month period.

You must provide sufficient information to enable us to reasonably verify your identity or that of your authorized agent. We will only use the Personal Information provided in your request to verify your identity or that of your authorized agent. Please note that we cannot provide any Personal Information in response to a request if we cannot verify your or your authorized agent’s identity, or your authorized agent’s authority to make the request on your behalf, and/or if we cannot confirm that the collected Personal Information relates to you.

You are not required to create an account with us before submitting a verifiable request. You can submit your request using the online request form found at Contact Tint World or by calling our toll-free number at 1-888-944-8468.

After receiving and verifying your request, we will provide the following information (depending on your request):

• The categories of Personal Information collected about you in the preceding twelve (12) months.
• The sources of that Personal Information by category.
• The business or commercial purpose(s) for collecting or selling that Personal Information.
• The categories of third parties with whom we shared that Personal Information.
• The specific pieces of Personal Information collected about you.

If we sold your Personal Information or disclosed it for a business purpose, we will provide:

• The categories of Personal Information sold in the previous twelve (12) months and the categories of third parties to whom the Personal Information was sold; and
• The categories of Personal Information disclosed for a business purpose in the previous twelve (12) months and the categories of third parties to whom the Personal Information was disclosed.

See the “Methods for Submitting CCPA Requests to Us” section below for information on how you can exercise your right to access collected Personal Information. For more information, see also the “Response Timing and Format” section below.

The right to request deletion of Personal Information

With certain exceptions, you have the right to request that we and our service providers delete Personal Information we or our service provider collected or maintained. Once we receive and verify your request, we will delete and instruct any applicable service providers to delete your Personal Information from our records, unless an exception applies.

We and our service providers may deny a verified deletion request if we must maintain your Personal Information to:

• Complete the transaction or provide a good or service requested by you for which we collected the Personal Information, or otherwise perform a contract between us.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity.
• Debug to identify and repair errors that impair existing intended functionality of our systems.
• Exercise a legal right provided for by law, including exercising or ensuring free speech rights.
• Comply with the California Electronic Communications Privacy Act (California Penal Code sections 1546 to 1546.4).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest if:

• • the research adheres to all other applicable ethics and privacy laws;
  • deleting the Personal Information is likely to make the research impossible or seriously impair it; and
  • you provided informed consent during the initial data collection.

• Enable our internal use in a manner that you would reasonably expect based on your relationship with us.
• Comply with our legal obligations.
• Otherwise use your Personal Information internally in a lawful manner that is compatible with the context in which you provided the information.

See the “Methods for Submitting CCPA Requests to Us” section below for information on how you can exercise your right to delete collected Personal Information.

The right to opt-out of the sale of Personal Information

You have the right to opt-out of the “sale” of your Personal Information to other businesses or third parties. The CCPA defines “sell,” “selling, “sale,” and “sold” to include selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means.

Once we receive an opt-out request, we will act upon the request as soon as commercially reasonable, but no later than fifteen (15) days from the date we receive the request. We will also notify all third parties to whom we have sold the Personal Information within the ninety (90) days prior to receiving the request that you have exercised your opt-out right and instruct them not to resell the Personal Information.

However, if we have a good-faith, reasonable, and documented belief that the request is fraudulent, we will deny the request and provide you with an explanation of our rationale.

You may elect to opt-in to the sale of Personal Information after opting-out. In the event that a transaction requires the sale of your Personal Information as a condition of completing the transaction, we will inform you of this and provide instructions on how you can opt-in.

See the “Do Not Sell My Personal Information” section below for more on how to opt-out of the sale of Personal Information.

The rights of California consumers who are less than 16 years of age

We do not sell the personal information of California consumers who we actually know are less than 13 years of age unless we receive affirmative authorization from the parent or guardian of a consumer less than 13 years of age. We do not sell the personal information of consumer who we actually know are at least 13 years of age and less than 16 years of age unless we receive affirmative authorization from the consumer.

The right to be free from discrimination

You have the right to equal service, and we will not discriminate against you if you exercise your rights under the CCPA. However, under certain circumstances, we may offer you special discounts or other incentives for the right to continue to collect, use, or sell your Personal Information. In that event, we will notify you of the relevant program’s material terms and obtain your voluntary opt-in consent to the program.

2. Categories of California Consumers’ Personal Information Collected, Sold, or Disclosed

We collect a variety of categories of Personal Information about California consumers, their household, and/or their devices, from both online and offline sources. We will not collect additional categories of Personal Information or use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing advance notice.

In particular, we may have collected the following types of Personal Information in the last twelve (12) months:

• Personal identifiers. Examples of these identifiers include, but are not limited to, a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples of this information include, but are not limited to, a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
• Protected classification characteristics under California or federal law. Examples of this protected information include, but are not limited to, age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
• Commercial Information. Examples of such commercial information include, but are not limited to, favorite restaurant location, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Geolocation Data. Examples of this information include, but are not limited to, your physical location or movements during interactions with us.
• Inferred Data. Examples of this information include, but are not limited to, your preferences and characteristics.
• Website Usage. Examples of this information include, but are not limited to, information about a consumer’s interaction with the Sites or advertisements.
• Employment Information. Examples of this information include, but are not limited to, current or past job history or performance evaluations.
• Franchisee Applicant Information. Examples of this information include, but are not limited to, a name, address, email address, phone number, and general financial information.

We may have obtained some or all of the Personal Information listed above from the following sources in the last twelve (12) months:

• Directly from you. For example, we may collect the Personal Information listed above from forms you complete or products and services you purchase.
• Indirectly from you. For example, we may collect usage information from observing your actions on the Sites.
• Independently owned and operated franchisees. For example, we may collect the Personal Information listed above when you provide the information to an independently owned and operated TW franchisees to purchase products and services.
• Third-party promotion and sweepstake vendors. For example, third-party promotion and sweepstakes vendors may provide us Personal Information, such as personal identifiers and/or personal information categories listed in the California Customer Records statute that you have given to the vendor in the course of entering and participating in our sponsored contests or sweepstakes.
• Third-party marketing vendors. For example, third-party marketing vendors may provide us with Personal Information, such as personal identifiers and/or website usage, when you open a promotional email or click on an online advertisement.

We may have used, shared, and/or sold the Personal Information described above for one or more of the following business or commercial purposes in the last twelve (12) months:

• To process your purchases of or requests for products or services.
• To communicate with you about your use of the Sites, purchase of products or services, to receive a newsletter, and/or participation in a loyalty program, contests, promotions, coupons, and/or sweepstakes.
• To respond to your inquiries and for other customer service purposes.
• To advise you of changes or additions to the Sites, and/or any of our products or services.
• To better understand how users access and use the Sites, to improve the Sites, to respond to user desires and preferences, and for other research and analytical purposes.
• To help maintain the safety, security, and integrity of our Sites, products and services, databases and other technology assets, and business, as well as your account, orders, and deliveries.
• To manage the Careers page on the TW website, which is a tool utilized by us to assist in employment recruiting efforts.
• To manage scheduling shifts, communicate with employees, and setup and provide employment benefits at company-owned TW locations.
• To tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using the Sites.
• To assist in advertising our products and services on third-party websites.
• To maintain appropriate records for internal administrative purposes.
• To comply with federal, state, and local laws, cooperate with and respond to law enforcement requests, and as otherwise required by applicable law, court order, or governmental regulations.
• To protect the rights and interests of us and/or our independently owned and operated franchisees, such as to resolve any disputes, to enforce this Policy or any other policy, to protect the rights or property of another, or to prevent harm.
• To evaluate or conduct a merger, sale, or other acquisition of some or all of our organization or its assets, in which the information held by us about our Sites is among the assets transferred.
• To evaluate prospective franchisees of ours.

We may have shared or sold the following Personal Information in the last twelve (12) months:

• Personal identifiers.
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
• Protected classification characteristics under California or federal law.
• Commercial Information.
• Geolocation Data.
• Website Usage.
• Employment Information.

We may have disclosed for a business purpose the following Personal Information in the preceding twelve (12) months:

• Personal identifiers.
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
• Protected classification characteristics under California or federal law.
• Commercial Information.
• Geolocation Data.
• Website Usage.
• Employment Information.

We may have shared or sold the Personal Information listed above with the following categories of third parties:

• Affiliates and subsidiaries;
• Service providers;
• Website development and hosting providers;
• Mobile application development and hosting providers;
• Email platform providers;
• Cloud hosting platform providers; and
• Marketing analytics and advertising companies.

3. Methods for Submitting CCPA Requests to Us

You have the right to submit a verifiable request to us using the following methods:

• Online Request Form. You may submit a request to know or delete by completing the online Request Form located at Https://www.tintworld.com/contact-us/customer-service/.
• Toll-Free Telephone Call. You may submit requests by calling our toll-free CCPA Request Hotline at 1-888-944-8468. A member of our team will process your request and guide you through the verification process.
• In-store Form. You may complete and submit a Request Form at any TW retail location in California.

See the “Do Not Sell My Personal Information” section below for more on how to submit a request to opt-out of the sale of Personal Information.

If you would like to opt-out of receiving marketing communications from us, please contact us at ChiefPrivacyOfficer@tintworld.com.

4. Verification Process

Once we receive a request to know or to delete, we must verify your identity before we can respond.

You will be required to provide all or some of the following information for verification purposes:

• Your first and last name
• Your e-mail address
• Your telephone number

If you submit either a request to know specific pieces of Personal Information collected, or a request to delete sensitive, irreplaceable, or otherwise valuable Personal Information, you (or your authorized agent, if applicable) will be required to provide a signed declaration affirming your identity (or your authorized agent’s identity, if applicable).

5. Authorized Agents

An authorized agent is either a natural person or a business entity registered with the California Secretary of State that a consumer has authorized to act on his or her behalf.

You may use an authorized agent to submit a request to know, to delete or to opt-out. Your agent will need to provide either (1) a power of attorney; or (2) your written permission to allow the authorized agent to submit the request on your behalf and verification of your identity.

6. Response Timing and Format

Acknowledgement of receipt of request

We will confirm receipt of a request from you within ten (10) days. This confirmation will provide information about how we will process the request, including a description of our verification process and an approximation of when we will send you a substantive response.

Substantive Response

We will respond to a verifiable request from you within forty-five (45) days. If we cannot respond in that time, we will notify you in writing that we need an additional forty-five (45) days and explain the reason for the needed additional time.

If you have an account with us, we will respond to that account. If you do not have an account with us, we will deliver the written response by mail or e-mail, at your option.

Any disclosures we provide will cover only the 12-month period preceding our receipt of your verifiable request. If we cannot comply with your request, we will explain why. If you have requested to know specific Personal Information we collected, we will provide that information to you via mail or electronically.

We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why and provide you with a cost estimate before completing the request.

Acting upon opt-out requests

We will act upon an opt-out as soon as commercially reasonable, but no later than fifteen (15) days from the date we receive the request.

7. Do Not Sell My Personal Information

You have the right to direct us not to sell your Personal Information and you may exercise this right at any time. Once you opt-out, we will not sell your Personal Information unless you give us authorization to do so. We will not ask you to reauthorize such sales until 12 months have passed since complying with request to opt-out.

If you are a California consumer and wish to opt-out of the sale of your Personal Information, you may submit an opt-out request by clicking on the following link: Contact Tint World.

8. Financial Incentive Offers

Some of our loyalty programs and/or reward programs offer financial incentives in exchange for your consent to our use and sale of certain of your Personal Information.

9. Metrics Regarding CCPA Requests and Responses During the Previous Calendar Year

At the end of each calendar year, starting in 2020, we will report as applicable regarding the number of requests to know, delete or opt-out that we received, complied with in whole or in part, or denied, and the median length of our response time.

10. Children Under the Age of 13

Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information on the Websites. We do not knowingly collect personal information from children under 13. If you are under 13, do not use the Websites, provide any information on the Websites, use any of the interactive or public comment features of the Websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at ChiefPrivacyOfficer@tintworld.com.

California residents over 13 but under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see “The rights of California consumers who are less than 16 years of age” section above for more information.

11. Contact Us for More Information

California consumers who have questions or concerns about our privacy policies and practices may contact a customer service representative through one of the following methods:

• Toll-free call: 1-888-944-8468
• E-mail: ChiefPrivacyOfficer@tintworld.com

When contacting our customer service, please include in the communication or have available the information listed under the “Verification Process” section above. If using an authorized agent, please include in the communication or have available proof of authorization.

Last Modified: September 29, 2022

TERMS AND CONDITIONS

1. TINT WORLD^® NANO CERAMIC WARRANTY PROGRAM
• 1.1 GENERAL TERMS AND CONDITIONS

The following general terms and conditions apply to any and all Tint World^® Nano Ceramic Warranty Program products:

1. Warranty term coverage begins from the date of invoice with vehicle details and is only valid if the Approved Applicator has issued a Warranty Card and it has been registered within 30 days of application;
2. This agreement excludes vehicles used for commercial purposes at any time previous to, presently, or during the course of this warranty period;
3. Should a product re-application be required (e.g., vehicle accident) you or your insurer are liable for a reapplication costs, determined by the approved applicator;
4. Any application, re-application, repair work or other work carried out on the coated surface must be applied, reapplied, or repaired by an authorized Tint World^® Nano Ceramic agent after claim approval from a Tint World^® Nano Ceramic agent;
5. The Tint World^® Nano Ceramic agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
6. Vehicle must remain continuously registered within the United States and Canada for the duration of the warranty; and
7. Warranty is in the name of the vehicle owner and is non-transferrable.
• 1.2 GENERAL LIABILITY LIMITATIONS

Tint World^® Nano Ceramic or its agents will not accept liability for:

1. Deterioration of factory interior surfaces including but not limited to the carpeting, upholstery, leather, leather-like surfaces, any other interior surfaces or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Tint World^®;
2. Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion, or damage caused by a third party not authorized by Tint World^®;
3. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface;
4. Water spots are caused by hard water (mineral deposits) which are left to dry on the paint and leave a stain, water spotting is not covered;
5. Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer’ defects, or any claim matters or defects which may be covered under a manufacturers or dealerships protection plan;
6. Area’s that have not been retreated after a paint repair;
7. Any loss of time or use of the vehicle while it undergoes inspections or treatments;
• 1.3 GENERAL WARRANTY INVALIDATION

Tint World^® Nano Ceramic warranty for any product will be considered invalid if any of the following general condition occur:

1. Neglect to maintain the vehicle according to the standards and techniques recommended by Tint World^® Nano Ceramic shown in section 7 and 8.
2. Damage caused by abrasive compounds and polishes and third-party products;
3. Damage resulting from a collision or other vehicle accidents;
4. Damage, either accidental or malicious, including but not limited to fire, flood, extreme weather conditions, secondary effects that may result from the foregoing, or any other forcemajeure;
5. Failure to repair and re-treat surfaces subject to accident damage in accordance with the warranty;
6. Damage caused by any alteration or modification to the vehicle surfaces;
7. Damage caused by rips, tears, shredding;
8. Damage caused by manufacturer’s defects;
9. Damage to the vehicle prior to product application; and
10. Failure to adhere to any requirements listed under the terms and conditions of this warranty.
2. TINT WORLD^® NANO CERAMIC COATING WARRANTY

Tint World^® Nano Ceramic Coating warrants the owner of the vehicle that if the Ceramic Coating is unsatisfactory in its performance of protecting the vehicles factorypaintworkfrom damage or etching from water spots, bird droppings, bug splatter, acid rain, UV damage or oxidation, whilst being maintained in accordance with the terms and conditions of this warranty, Tint World^® or its agents will at no cost to the owner repair and retreat the affected area.

• 2.1 ECONOMY NANO CERAMIC PAINT COATING PACKAGE
1. Tint World^® Nano Ceramic Paint Coating Warranty is valid for Two (2) year from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Failure to undertake an annual service inspection within the required period will change the period of cover to One (1) year from the date of the last service which cannot be reversed. (See: Annual Inspection)
• 2.2 PREMIUM NANO CERAMIC PAINT COATING PACKAGE
1. Tint World^® Nano Ceramic Paint Coating Warranty is valid for Five (5) years from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Failure to undertake an annual service inspection within the required period will change the period of cover to Two (2) years from the date of the last service which cannot be reversed. (See: Annual Inspection)
• 2.3 SUPREME NANO CERAMIC PAINT COATING PACKAGE
1. Tint World^® Nano Ceramic Paint Coating Warranty is valid forthe for the Lifetime of vehicle ownership from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Failure to undertake an annual service inspection within the required period will change the period of cover to Five (5) years from the date of the last service which cannot be reversed. (See: Annual Inspection)
• 2.4 ULTIMATE NANO CERAMIC PAINT COATING PACKAGE
1. Tint World^® Nano Ceramic Paint Coating Warranty is valid forthe for the Lifetime of vehicle ownership from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Failure to undertake an annual service inspection within the required period will change the period of cover to Five (5) years from the date of the last service which cannot be reversed. (See: Annual Inspection)
• 2.5 TINT WORLD^® NANO CERAMIC WHEEL AND CALIPER WARRANTY
1. Tint World^® Nano Ceramic Wheel and Caliper Coating Warranty is valid for Five (5) years from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Tint World^® Nano Ceramic Wheel and Caliper Coating warrants the owner of the vehicle that the treated surfaces will remain free of permanent stains and UV damage, except as otherwise noted in the warranty.
• 2.6 TINT WORLD^® NANO CERAMIC WINDSHIELD AND GLASS TREATMENT WARRANTY
1. Tint World^® Nano Ceramic Windshield and Glass Coating Warranty is valid for Five (5) years from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Tint World^® Nano Ceramic Windshield and Glass Coating warrants the owner of the vehicle that the treated surfaces will maintain a hydrophobic glass coating free of permanent stains so glass surfaces stay cleaner for longer, except as otherwise noted in the warranty.
• 2.7 TINT WORLD^® NANO CERAMIC FABRIC AND LEATHER WARRANTY
1. Tint World^® Nano Ceramic Fabric and Leather Coating Warranty is valid for Five (5) years from the date of application or sale for any vehicle that is sold through car dealerships for any vehicle if annual service requirements are met.
2. Tint World^® Nano Ceramic Fabric and Leather Coating warrants the owner of the vehicle that the treated surfaces will remain free of permanent stains and UV damage, except as otherwise noted in the warranty.
3. VEHICLE ACCIDENT DAMAGE

Contact your vehicle insurer to ensure that any Tint World^® Nano Ceramic products and services is included in your insurance coverage. If the vehicle sustains damage and reapplication is required, contact a Tint World^® Nano Ceramic agent to arrange any additional treatments.

4. MAKING A CLAIM
• The following applies to making a claim for any product defects or failures:
1. A Tint World^® Nano Ceramic agent must be notified of any claim due to failure of product performance within 30 days of occurrence;
2. Any application, re-application, repair work or other work carried out on the coated surface must be applied/re-applied or repaired by an
   authorized Tint World^® Nano Ceramic agent after claim approval from Tint World^®.
5. WARRANTY LIMITS
• In the event of a warranty claim, this warranty is limited to the following maximum amounts at Tint World^® Nano Ceramic authorized agent’s option:
1. Tint World^® Nano Ceramic or its agents shall arrange the necessary approvals for warranty repairs and coating reapplication to be carried out, or;
2. Pay the owner of the nominated vehicle a maximum amount of $1,000 or the original cost of coating application (whichever is less) in full and final settlement of the customers claim under warranty.
3. To make a claim contact the original Tint World^® Nano Ceramic agent of service or call 800-767-8468.
6. TINT WORLD^® NANO CERAMIC AGENTS

Tint World^® Nano Ceramic agents are selected using strict guidelines and requirements. Only authorized agents
are permitted to install and service any Tint World^® Nano Ceramic products.

7. TINT WORLD^® NANO CERAMIC MAINTENANCE PROGRAM
• 7.1 – WASHING
1. For best results wash with wash vehicle on a weekly basis to avoid excessive contamination build up.
2. Avoid washing in direct sunlight to minimize streaking and water spotting.
3. Wash from the top down leaving the dirtiest sections for last to avoid cross contamination.
4. Use separate soap and sponge/mitt for wheels.
• 7.2 DRYING
1. Always dry completely, and never leave vehicle to “air” dry to avoid water contains minerals that may leave deposits creating water spots.
2. Use quality microfiber towels for best results and avoid aggressive wiping, allowing the material to absorb the water.
• 7.3 SPOT REMOVAL
1. Never use aggressive products to polish the coating or remove surface contamination.
2. Never use excessive force to remove spots.
3. Bird droppings, tar, sap, etc. should be removed as soon as possible to avoid temporary staining or hardening on the coating. Any staining left behind from the bird droppings will break down over a few days without affecting the coating.
• 7.4 TEXTILE LEATHER AND FABRIC MAINTENANCE
1. For best results, clean all leather/vinyl surfaces weekly to avoid contaminant buildup and replenish the natural oils.
2. Vacuum carpets and fabric regularly when necessary.
3. Immediately wipe off spills on leather, vinyl, or fabric.
8. ANNUAL SERVICE INSPECTION
   1. Annual Inspections must be carried out by a Tint World^® Nano Ceramic approved applicator, within 30 days before or after the anniversary date of the last service to maintain the lifetime warranty.
   2. A fee determined by the approved applicator will be charged for the Annual Inspection which includes an Express Detail Package, Decontamination, and Inspection.
   3. It is required to maintain an annual Tint World^® Nano Ceramic maintenance package for light re-application of products as needed.
9. ANNUAL MAINTENANCE PACKAGE
   1. Economy Detail Package once a month.
   2. Top Coating SIOS2 Reapplication 4-times a year.
   3. Clean and Treat all leather/vinyl surfaces 4-times a year.

GLBSR – INFORMATION, DATA AND PRIVACY

Preamble:

In light of prevalent and ever-increasing security threats to databases and networks that often result in identity theft and other crimes, the state and federal governments, in addition to e-commerce and trade industry groups, have put into place a quilt of protective laws, regulations and standards to battle the modern day outlaws. In furtherance of our ongoing program of corporate responsibility and compliance with these laws, regulations and standards, we hereby institute this Gramm Leach Bliley Safeguards Rule Information, Data and Privacy Security Policy. Failure to achieve and maintain compliance may not only result in very serious legal consequences, but also in terrible harm to innocents. It is in this context that we implement the following Information, Data and Privacy Security Policy.

Legal Compliance

We have to contend with a number of laws, regulations and standards comprehending: marketing communications, children’s privacy, financial privacy, credit reporting and personal privacy. Many agencies play a role with regard to these laws. The FTC is the major enforcer in this arena.

American and European privacy and information security laws, and this policy, rest on respect for an individual’s (or a legal entity’s) right to expect that personally identifiable information (that which can be used to harm the owner by identity theft or otherwise) which has been conveyed to another (such as our company) will remain secure and private from unauthorized, malicious outlaws or even those who would be given to discriminate against the owner. Under the Gramm-Leach Bliley Act our company must honor this right and may not disclose the information entrusted to our care to any third party UNLESS the owner, after notice, expressly agrees to allow us to share the information.

Employees shall take note of the following applicable laws under which we have corporate accountability.

1. The Fair Credit Reporting Act (FCRA) and its amendment The Fair and Accurate Credit Transactions Act or 2003 regulates any company that uses or collects “consumer reports.” Consumer reports contain credit reports, information regarding character, reputation, and mode of living and insurance eligibility. Since we “collect and/or use” credit reports, we are subject to this law. Under FCRA we must maintain accurate, reasonably current and complete third party data for substantive decision making by others in need of the information. The party who the information identifies has a right to be notified when the information we have is used to make a negative decision about him; the information must only be used properly. Violations are enforced by the FTC, the State Attorney General, as well as by civil suit. Non-compliance with this law can result in criminal and civil penalties in the amount of actual damages plus statutory damages of at least $1,000.00 per violation and at least $2,500.00 for willful violations. All users, such as our company, of consumer information, must have a “permissible purpose” under The FRCA to obtain a consumer report. We must certify to the Consumer Reporting Agency that we are requesting the information for one of the following permissible purposes:

1. 1. Court Order;
   2. At Consumer’s Request;
   3. Credit Application;
   4. Employment Applications – with consent;
   5. Insurance Applications;
   6. Legitimate Business Needs;
   7. Account Reviews;
   8. Licensure Requirements;
   9. Investigation of Investors;
   10. State and Local Government Agents For Child Support Issues;
   11. Creditors and Insurers may obtain consumer reports for the purpose of making prescreened unsolicited offers of credit or insurance.

2. The Gramm Leach Bliley Act (GLBA) addresses privacy breaches in the form of information sales between financial institutions to telemarketing firms. GLBA provides privacy and data/information security by empowering the FTC, federal banking regulators and state insurance regulators to make, enforce and adjudicate rules with both civil and criminal remedies for non-compliance. A great variety of business types must be GLBA compliant; for example: mortgage companies, insurance providers, securities firms, debt settlement firms, payment settlement firms, credit counselors and even check cashing services. In other words, any company significantly engaged in financial activities is a financial institution under GLBA and must be compliant. Therefore, our company must remain compliant. GLBA specifically covers non-public personal information (NPI). This is defined by that which is provided by the consumer to a financial institution, results from a transaction or service or is obtained by some other method by the financial institution. GLBA requires us to safeguard the NPI, which means that we must securely store NPI; notify consumers about our policies regarding information sharing; give consumers an opportunity to opt out of sharing their NPI; refrain from disclosing NPI to non-affiliated third party marketers other than a CRA (Consumer Reporting Agency); and comply with all regulatory standards established by governing authorities which protect the security and confidentiality of NPI and protect against security threats and unauthorized access to or certain uses of records or information. GLBA requires us to have a security plan in place to protect NPI. This is known as the GLB Safeguards Rule (GLBSR) of 2003. The GLBSR applies to paper and electronic records. Under the GLBSR we are required to develop and implement a comprehensive Information Security Program. This program must contain “administrative (e.g. personnel), technical (e.g. encryption/access control/software) and physical (e.g. infrastructure/disaster recovery/environment)” safeguards to protect the confidentiality, security and integrity of NPI. Our Safeguard Program must not only protect the security and integrity of the NPI in our care, but it must also anticipate threats to same. Under this program we are required to: designate an employee to coordinate the safeguards; continually identify and assess risks; continually test our safeguards; diligently evaluate service providers who may have access to our NPI; evaluate and adjust the program dynamically in accord with changes in our business or practices.

3. Florida Statute 817.5681 – Breach of Security Concerning Confidential Personal Information in Third-Party Possession; Administrative Penalties requires us to protect NPI as well. NPI is defined by state law as an individual’s name in combination with any one or more of her social security number, driver license number, financial account numbers, credit card numbers with security codes or passwords, debit card numbers with security codes or passwords or any combination of the above numbers or information which would afford an unauthorized person access to the owner’s private information. Should a breach of our GLBSR program occur, we are obligated to notify the subjects who are reasonably believed to have had their NPI compromised within 45 days of our ascertainment of said breach. A breach is defined as the unauthorized access to unencrypted NPI. The notification is subject to postponement for: law enforcement’s investigation, or to any measures necessary to determine the presence, nature and scope of the breach and restore integrity to the system.

Administrative Security

Administration of this GLBSR Program will be a team effort involving top management, Information Security and Privacy Law Counsel, IT personnel, Accounting and the program administrator (The Team). Under this, our GLBSR Program, we hereby appoint Charles J. Bonfiglio as our Chief Privacy and Information Officer (CPIO). The CPIO shall be responsible administering and coordinating the actions necessary for the implementation of the GLBSR Program. He will arrange for continuing maintenance, security updates and communication between IT personnel, the database manager, contractors and legal compliance counsel and daily program compliance by personnel. We also obligate ourselves to the selection of appropriate and trustworthy contractors and personnel.

The CPIO, with the assistance of The Team, shall perform an annual self-audit of network security, potential threats, necessary updates and equipment reliability. The annual information security and privacy audit shall inquire specifically as to:

1. Is the database secure? This inquiry looks at whether the daily database backup is/are securely stored in a device to which access is restricted. Additionally, the account lockout protocol should be updated annually. Users who attempt to log in and get the password wrong three times should be locked out until they communicate with the CPIO. If they do not communicate with the CPIO that they were trying to log in, an event may be in progress and an investigation by the team should be initiated. Default passwords shall be avoided. Oscanner is a software device commonly used by hackers to learn default passwords. In this vein, many retail software programs contain easily accessible default passwords, which must be changed. The audit personnel, knowing that passwords by themselves are not sufficient to protect systems and the information stored on them should look for two-factor authentication such as RSA, SecureID, Identix, Biometric authentication or digital certificates. These force users to not only have their password, but also to produce a second form of authentication. Finally, real security testing should be implemented. This can be done by loading a laptop with appropriate software, which will only be on the network during security testing like a fire alarm. Our IT personnel will be responsible for setting up such a machine and ensuring that backup storage is encrypted.

2. Is the network physically secure? The physical security should be tested without employee awareness of the test. Are computers being left on? Are doors being left unlocked? Are passwords taped to keyboards? Can we gain access to machines by posing as IT contractors, telephone repair or maintenance/janitorial personnel? Who has access to alarm codes? Can equipment such as laptops be stolen – one laptop machine stolen at Boeing resulted in over 160,000 identities being stolen. Traveling personnel should be required to lock up laptops in hotel room safes or locking luggage. All laptops should have PC LoJack installed on it. Does the auditor observe unattended machines? Once an unauthorized person has access to an unattended machine he can use a flash drive to load the “Logmein.com” software with his account information to establish an inside-out connection. A breach like this could be disastrous for our company and should be thoroughly tested.

3. Remote Access? “Logmein” and “GoToMyPC” allow access to firewall protected machines. Once a hacker loads this software on a machine inside the network by the method mentioned in “B” above, it can be accessed from outside the network by a hacker. The software literally allows remote control of an internal machine from the outside. By using this software, hackers can pass through firewalls. The question here is whether use of remote access is strictly limited to selectively authorized personnel. So this area must be thoroughly tested.

4. Observe and Test Employees and Contractors. Many security breaches have occurred as inside jobs at companies like Bank of America, Commerce Bank and Wachovia. To prevent this from happening it is essential for us to constantly test, audit and update our monitoring of employee and contractor access and use of our network and information database. Internal controls should be examined. Employee and contractor activity should be observed. Unusual activity should be scrutinized. An outside agency should be retained to ascertain vulnerability to insider breaches or negligence. Ask whether Blackberries and PDAs are password protected. Ascertain that only business devices are used and only for business purposes.

Physical Security & Technical Security

Pursuant to this program, we hereby commit our company to maintain continuing updates through our IT personnel, legal counsel and contract service personnel. Toward these ends, it shall be our duty to continually identify and assess risks to our clients’ information entrusted to our care. We will monitor risks and test our system in light of ongoing risk. We will continue to keep pace and deploy emerging encryption, firewall, anti-virus, anti-spyware technologies and software. We are committed to the maintenance of a closed network perimeter. Passwords will be continually changed every thirty days and shall contain random combinations of numbers and letters. Passwords shall not be stored nor left in writing where they can be found by potentially unscrupulous individuals. Wireless elements shall not, until further notice, be a part of our network.

Any transmission of data will be encrypted. We use data encryption/decryption and signature techniques to ensure that the data is understood only by the intended recipients and that the senders of information are genuine. We also use, as mentioned herein, accounts, passwords and access control. Each employee/user must have a digital identity that has been set up by the IT personnel. Same shall be updated by password changes and personnel records as required herein.

Only authorized personnel shall be allowed access to our computers. Doors shall be locked at all times the computers are unattended. Any computer and/or computer equipment, which can be shut off during non-use, shall be shut off. We shall maintain an appropriate and secure collocation site for our database to maintain data/information integrity and security. We shall maintain an appropriate security system directly linked to local law enforcement and emergency personnel in furtherance of protecting our physical perimeter.

We are aware that former employees may represent potential threats to our clients’ information and our network security. Therefore, we will automatically freeze all accounts and access available to an employee immediately prior to notification of termination is communicated to the employee. Employees will sign non-disclosure agreements as part of the hiring process. Prior to hiring we shall conduct full background checks of personnel in furtherance of assurance of the quality and trustworthiness of our employees as well as giving us a capability of contacting employees subsequent to their departure.

Implementation

Information security and privacy protection is of paramount import to our clients and our company. A breach could devastate a client, several clients and our company. However, implementation of the foregoing program will go a long way toward securing the administrative, technological and physical aspects of our network as well as our company’s future. Upon approval by corporate authorities, this program should be provided, on a need to know basis, only to the corporate officers appointed CPIO. The CPIO shall then assemble The Team, which should be brought together for an initial meeting. The Team should keep this program on-hand in a secure location.

Communications between Team members shall be confidential and compartmentalized from the rest of the organization. The CPIO should write a letter to the entire organization introducing herself in her new role and expressing in general terms that her role has been created as part of a program securing the company’s information assets and the clients’ privacy interests. Personnel should also be advised that any person in our organization who observes a breach or even a potential breach should notify the CPIO notified immediately.

Summation

We expressly acknowledge the value of our information assets and our clients’ privacy interests as well as the laws and regulations, which are in place to protect them. In compliance under these laws and regulations we have developed, and hereby implement, the aforementioned GLBSR Program. Any questions or concerns shall be directed initially to Charles J. Bonfiglio CPIO and then to The Team if necessary.

Tint World® Online Store offers everyday low prices are up to 30% lower than (MSRP) Manufacturer’s Suggested Retail Prices. If you find a competitor advertising the same product at a lower price; Tint World® Online Store will match or beat that price. That’s right; we can beat any advertised price on any in-stock product.

Price Match Guarantee Terms & Conditions

• Merchandise must be the same manufacturer, part number and color.
• Merchandise must be brand new and in unused condition.
• Merchandise must be in-stock at the advertised location and available for immediate delivery.
• Merchandise must be by an authorized dealer of the manufacturer.
• Merchandise must be advertised at the price you want matched.
• Merchandise must include selling price, shipping price, equivalent shipping method, and any handling charges in the final total cost of the price match.
• Price Match does not apply to auction sites or mail-in rebates and other deferred savings.
• Price Match does not apply to expedited shipping offers.
• Price Match does not include any applicable sales or use tax.
• Price Match cannot be combined with other promotional offers.
• Price Match must made at time of purchase.
• Price Match may not apply to orders shipped outside of the Unites States.
• Tint World® reserves the right to limit the amount of price match requests per customer, and reserves the final right to best determine eligibility for this Price Match Guarantee.

To Price Match Products You Would Like To Purchase:

If you would like to purchase a product from the Tint World® Online Store and you see it advertised at a lower price somewhere else, contact your Stores Customer Service at 1-800-767-8468 or by using the contact form.

Last Modified: January 1, 2021

Do you have a question or comment regarding services or pricing offered by Tint World^® Styling Centers?

Tint World^® Styling Centers are individually owned and operated franchises and we know that our customers are our most important asset! Our goal is to keep every customer happy and satisfied, and we want to hear from you! Fill out the form below and a representative will be in touch with you shortly. Fields marked with an asterisk (*) are required.

At Tint World, LLC (“TW”), we respect your privacy and are committed to protecting your data. This Privacy Policy describes how TW collects and uses your personal data, and sets forth your privacy rights.

When This Privacy Policy Applies

This Privacy Policy applies to websites and applications (“Services”) offered by Tint World®, TintWorld.com, TW-branded apps, TW events, but excludes services that have separate privacy policies that do not incorporate this Privacy Policy or to information that we collect by other means (including offline) or from other sources.

Tint World, LLC with its related and affiliated entities, (collectively “TW”, “we”, “our” or “us”) is committed to protecting the privacy of our online visitors. In compliance with Federal and State Law, industry standards and administrative regulations, this privacy policy discloses the privacy practices governing our collection and use of information submitted by you (“you”, “your” or the “user”) to TW through this Website. We want you to know that we take our legal and ethical responsibilities regarding your privacy seriously. Therefore, we abide the following privacy policy.

Our Services may contain features or links to websites and services provided by third parties. Our Privacy Policy does not apply to services and products offered by other companies and individuals. Any information you provide through third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy, and security, even if accessed through our Services. We are not responsible for the privacy policies and practices of other websites, even if you access those links from a TW Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

Information Collection and Use

Registration

We restrict access to nonpublic personal information about you to those employees and other parties who must use that information to provide products and services to you. Their right to further disclose and use the information is limited by our company policies, applicable law, and nondisclosure agreement agreements where applicable. We also maintain physical, electronic, and procedural safeguards in compliance with applicable laws and regulations to guard your nonpublic personal information. In the event that we are compelled to involuntarily disclose any of your information, we will act on the advice of counsel should our records be subpoenaed or otherwise sought through legal means.

When using this Website, you may opt to complete our registration form and you may create a user name and password. This involves your disclosure of contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

We collect information about you directly from you, from third parties, and automatically through your use of our Site, App, or Services.

The Information We Collect About You

Information We Collect Directly From You. The information we collect from you depends on how you use our Site, App, or Services. For example, without limitation, we may collect the following information from you in connection with the following Services:

• To register for a Rewards Account: First name, last name, phone number, email address
• To download coupons: Mobile phone number or email address
• To book an appointment: First and last name, email address, phone number, and make/model/year of vehicle
• To sign-up for newsletters/information about store openings: Email address
• To provide information via a general customer service form: First name, last name, email address, phone number, physical address
• When you provide responses to surveys/questionnaires: Your responses
• To inquire about career opportunities: First and last name, email address, phone number
• Real Estate Form: First and Last name, email address, phone number, physical address
• Resale Form: First name, last name, email address, phone number, city, state, zip code, liquid assets, net worth
• When you are a business customer (business to business customers):
• Fleet Contact Form: First and last name, phone number, company name, total vehicles in fleet, email address, physical address

Information We Collect Automatically. We automatically collect information about your use of our Site and App through cookies, web beacons, and other technologies, such as: domain name, your browser type and operating system, web pages you view on the Site; links you click on the Site, your IP address, the length of time you visit our Site and/or use our Services (including your purchasing history), the referring URL or the webpage that led you to our Site, device name, model, operating system, and version, language preferences, activities within the App and how long you were logged in to the App, location information (with your permission).

To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may “opt-out” of those disclosures, meaning that you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt-out). If you opt-out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send you in connection with servicing your business relationship with us. To opt-out, simply reply by electronic mail to ChiefPrivacyOfficer@tintworld.com and type “opt-out” in the subject line of the email. Once you opt-out, there is no need to do so again for the same business relationship. You may also telephone us at 1-888-944-8468 to opt-out.

You also have the option to provide demographic information (such as income level and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.  For example, by using this information we can provide you with newsletters, updates, and e-mails regarding matters which are relevant and useful to you.

We are the sole owner of the information collected on our site. We collect personally identifiable information from our users at several different points on our Web site.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you. Additionally, if you so choose, you may receive updates from our site.

Application Forms

If you apply for any of our products or those of our affiliates or simply request information regarding products promoted on our site, we require that you provide certain personally identifiable information, including your name, address, phone number, credit card number and sometimes your Social Security number. This information is necessary to process your application and to contact you.

Social Security Numbers

Although we attempt to do so on a strictly necessary basis, we do, at times, require your social security number in furtherance of providing services. When you enter your social security number on our registration order form, application form, we encrypt it using secure socket layer technology (SSL).

Surveys or Contests

We may provide you the opportunity to participate in contests or surveys on our site.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

This information is used to notify contest winners, track traffic, personalize user experience and keep our customers up to date regarding company and industry news.

We sometimes use third-party service providers to conduct these surveys or contests. They are prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice to refuse.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site.

We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Our e-mail will contain an easy opportunity for your friend to contact us to request that we remove this information from our database.

Information We Collect From Other Entities.

Information that We Collect About You from Social Networking Sites. If you create a Rewards Account, you also may log into that account through your Facebook account. To do this, you must enter your Facebook login information, and we will then obtain from Facebook your name, profile picture, and email address. Please note that we will have access to this information even if you have chosen not to make that information public on Facebook.

We store the information that we receive from Facebook with other information that we collect from you or receive about you. Any third-party social networking site controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third-party site uses or discloses the personal information it collects about you.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

• To provide our Services to you, including to deliver promotional materials that you request.
• To administer our Rewards Program.
• To communicate with you about your use of our Services, to respond to your inquiries, and for other customer service purposes.
• To tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using the Services.
• To send you email marketing about our products and services and those of our affiliated entities
• To send you news and newsletters.
• To assist us in advertising on third-party websites, mobile apps, and other online services, and to evaluate the success of our adverting campaigns through third-party channels (including our online targeted advertising and offline promotional campaigns).
• To better understand how users access and use our Services, both on an aggregated and individualized basis. For example, we will evaluate which features of our Site are more (or least) used by users.
• To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
• To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
• Where we believe necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Policy.

How Collected Information is Used

Aside from the ways mentioned above, we sometimes use your personally identifiable information in many ways, including sending you promotional materials, and sharing your information with third parties so that these third parties can send you promotional materials. (By “promotional materials,” we mean communications that directly promote the use of Websites, or the purchase of products or services.). However, you may “opt-out” of certain uses of your personal information by simply contacting us as indicated below.

How We Share Your Information

We may share your information, including personal information, as follows:

• Service Providers. We disclose the information we collect from you to service providers, contractors or agents who perform functions on our behalf. These service providers include information technology service providers and other professional services service providers, including administration of our Reward program.
• We disclose the information we collect from you to our affiliates or subsidiaries so that they can provide you with information about goods and services that may be of interest to you.
• Other Users of the Site and Services. Any information that you post to our Site, including, without limitation, reviews, comments, and text will be available to, and searchable by, all users of the Site and Services.

We also disclose information in the following circumstances:

• Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and third-party advisors, including attorneys and consultants.
• In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
• To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
• Aggregate and De-Identified Information. We share aggregated, anonymized, or de-identified information about users with third parties for marketing, advertising, research, or similar purposes.

Notice to Nevada Residents

Nevada law allows consumers to direct certain businesses not to sell their personally identifiable information to third parties to license or sell that information to additional third parties. If you are a Nevada resident, you may submit such opt-out requests to ChiefPrivacyOfficer@tintworld.com. To be effective, your request must include your full name, address, phone number, and email address [or other information reasonably necessary to verify the authenticity of the consumer request]. TW will endeavor to respond to your verified request within 60 days of receiving the request. However, due to unforeseen circumstances, TW may need to extend this period by up to 30 days. If an extension is reasonably necessary, TW will notify you of this during the initial 60-day period.

Communications from the Site

Our Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

• Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site and Services. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our Site and Services.
• Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site, Services, and on third-party sites.

Cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser.

We can at your option set a persistent cookie to store your passwords, so you don’t have to enter it more than once.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Some of our business partners (e.g., advertisers) use cookies on our site.  We have no access to or control over these cookies.

This privacy statement covers the use of our cookies only and does not cover the use of cookies by any advertisers.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Flash Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Third-Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site, and to the extent permitted, our App. We also may use other analytic means to evaluate our Site and App. We use these tools to help us improve our Site’s and App’s performance and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Cross-Device Use. We and our third-party service providers, including Google, may use the information that we collect about you (whether directly from our Site, from our App, through your device(s), or from a third party) to help us and our third party service providers identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.). We and our third-party service providers also may use the cross-device use and other information we learn about you to serve targeted advertising on your devices and to send you emails. To opt-out of cross-device advertising, you may follow the instructions set forth in the Third Party Ad Networks section below. Please note that if you opt-out of these targeted advertising cookies, your opt-out will be specific to the web browser, app, or device from which you accessed the opt-out. If you use multiple devices or web browsers, you will need to opt-out each browser or device that you use.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section directly below.

Third-Party Ad Networks

We use third parties such as network advertisers to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information, including personal information, about you.

Users in the United States may opt-out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site, Services, or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Special Offers and Updates

We will occasionally send you information on products, services, special deals, promotions. You can sign up for these types of emails from us on our registration page.

Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section for further details.

Newsletters/Promotional Updates

If you wish to subscribe to our newsletter(s) and promotional updates, we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications.  Please see “Choice and Opt-out.”

Customer Service

Based upon the personally identifiable information you provide us; we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Profile

We store information that we collect through cookies, log files, clear gifs, and/or third-party sources to create a “profile” of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you.

We sometimes share your profile with other third parties who, according to your history with us, may provide useful opportunities to you.

Use of My Personal Information

We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third-party sources.

Enhancement of Profile Information

We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

Personally, Identifiable Information

Although we do share demographic information for the purposes of assisting you meet your needs and interests, we do not share Personally Identifiable Information with Third Parties. We provide opt out opportunities with regard to all information sharing practices.

Agents

We may contract with an outside shipping company to promulgate correspondence and packages, as well as a credit card or other billing processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use other third parties to provide certain clerical and information processing and shipping services on our site.  When you sign up for our services, we will share only as much information as is necessary for the provision of those services.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website

Choice/Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information.  For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing or calling us per the information contained on our contact page.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Opting Out

If you do not want your nonpublic personal information disclosed to nonaffiliated third parties, you may “opt-out” of those disclosures, meaning that you may tell us not to make those disclosures (other than those disclosures permitted by law even if you do opt-out). If you opt-out, we will not disclose this information to nonaffiliated third parties to independently market products or services to you, but we may include their offers in billing statements and other routine communications that we send you in connection with servicing your business relationship with us. To opt-out, simply reply by electronic mail to ChiefPrivacyOfficer@tintworld.com and type “opt-out” in the subject line of the email. Once you opt-out, there is no need to do so again for the same business relationship. You may also telephone us at 1-888-944-8468 to opt-out.

Log Files

As is true of most Websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically-collected data to personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

User-Generated Content

We invite you to post content on our Site and Services, including your comments, pictures, and any other information that you would like to be available on our Site or Services. If you post content to our Site or Services, all of the information that you post will be available to TW and other users of our Site. If you post your own content on our Site or Services, your posting may become public, and TW cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

Third-Party Advertisers

The ads appearing on this Website, are delivered to users by our advertising partner. We share Website usage information about users with a reputable third party for the purpose of targeting our Internet banner advertisements on this site. The information collected and shared through this technology is not personally identifiable.

Links to Other Sites

This Website contains links to other sites that are not owned or controlled by us. Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Website that collects personally identifiable information.

This privacy statement applies only to information collected by this Website.

Co-Branded Sites

We may, in certain circumstances co-brand with “partners and affiliates”. These business-to-business relationships are helpful to us and to you as they afford all concerned with greater product and service opportunities. We always provide opt-out opportunities regarding the sharing of your information with such partners and affiliates. Please note the sites linked to our site, are governed by their own privacy policies which may or may not reach the standards set by our company.

Bulletin Boards/Chat Rooms

If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in these forums. We hereby reserve the right to terminate services of those who use these services in a manner inconsistent with the policies articulated herein as well as those articulated in our terms of use page.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate same by making the change on our member information page or by emailing our Customer Support by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Business Transitions

In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via e-mail and/or a prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.

Changes in This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in our Services, to implement changes required by applicable law, or as we may otherwise deem necessary or appropriate. If you continue to use our Services after those changes are in effect, you agree to the revised policy. If the changes are significant, we will notify you by prominently posting a notice of such changes before they take effect. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. We encourage you to periodically review the Privacy Policy to learn how TW is protecting your information.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please send an e-mail to: ChiefPrivacyOfficer@tintworld.com or write to Tint World, LLC Data Privacy – Legal Department, 1000 Clint Moore Road, Suite 110, Boca Raton, FL 33487 United States or call us at 1-888-944-8468.

Last Modified: May 9, 2023