Randy Silver built his career around franchises. After operating five automotive franchises for 15 years, he acquired a Tint World® franchise in Cary, N.C. eight years ago. He so strongly believes in the future of his franchise that he made his son a co-owner during a very public moment at a Tint World® franchisee convention in Las Vegas in November.
In this interview, he talks about the support franchisees receive from Tint World®; its most popular products; and the importance of working hard and plowing ahead in the face of challenge and adversity.
Question: How would you characterize your success so far as a Tint World® franchisee?
Answer: Being part of Tint World® has given me a lot of opportunity. The front office, the corporate office, they’re great. They’re responsive, very quickly. They’re always there to help you out, they always have answers. They give you guidance.
Q: I understand you made your son a co-owner of the shop during the annual Tint World® franchisee convention in Las Vegas.
A: Correct. Last November I made him a 50-percent owner, he’s worked hard for eight years, he’s all about the business, and I’m just trying to get him more involved.
Q: More involved – what does that entail?
A: Right now, he heads up my tint department (and assists with) Clear Bra paint-protection film. He does a lot of vinyl wraps. I want to get him more involved in the business aspect of it. Up front at the counter, interacting with customers more, the back end, bills and all of that. I want him to know how to run a business.
Q: What are some of the challenges he may face?
A: The biggest challenge in any franchise business is dealing with customers. That is no joke. Selling is what I’m good at, and that’s probably the second-hardest thing. You’re asking people to put their hands in their pockets and come out with money and that’s not always an easy thing.
Q: But you obviously have enough faith in the business model and the future to make your son a partner. What do you think the future holds?
A: The future is wide open. It’s growing; we’re already approaching a million-dollar location. It’s at his fingertips. He can do whatever he wants. He can achieve it. With my guidance, and the guidance from the corporate office – those guys are so knowledgeable – the industry is wide open. It’s a half-billion dollar industry.
Q: What is your No. 1 product right now?
A: The No. 1 product in Tint World® is tint.
Q: What’s No. 2?
A: I would say mobile electronics.
Q: You say you’re almost a million-dollar shop now. What has led you to that milestone?
A: Hard work. Dedication. A lot of focus. Many, many hours. I get here at six in the morning every single day. I put a lot of time in here. Just a lot of dedication.
Q: Any new products you’re offering in 2017?
A: We’re doing vinyl wraps, a lot of Clear Bra paint-protection film; we do residential and commercial tint; rims and tires. We’re doing the new ceramic coatings on cars. We’re branching out, as they come out with new products we try to get them involved in the business, one way or another.
Q: How is working for the Tint World® franchise different or similar to working for other franchises?
A: Well, automotive service is a need; you know a lot of people that want to give you $1,000 for a radiator? (Tint World®) is a want. People come in here and throw you thousands of dollars because they want something, so you’re dealing with a happier clientele. It’s more of a pleasure to work in a business like this.
Q: Why should people come to Tint World® instead of your competitors?
A: We use the highest technology; all of our film is laser-cut by a plotter perfect for every window on your car. You’re in and out in one hour; we’re the only tint shop in the entire United States that’s nationwide; we’ve got shops between New York and San Diego that honor the life-time warranty, reasons such as that.
Q: What is the No. 1 product you have that every auto owner should have?
A: Tint. Skin cancer is popping up every day. (Sunlight) shines right through the window and it burns your skin. The tint we carry is Skin Cancer Foundation-approved. It keeps out 99 percent of UV and UB rays; it keeps out 80 percent of the heat. Tint protects your interior from fading and cracking. All of the above.
Q: How did you motivate yourself through difficult times to get to the point you are today?
A: Just a lot of hard work and determination. You open up a business, you go through your lumps, and you gotta stay at it. Nothing is given to you on a silver spoon. You’ve gotta work. You’re going to make mistakes, and it’s OK to make mistakes. But you want to not make the same mistake two, three or five times. You want to learn from your mistakes, and grow.
Visit Randy and his son at their Cary/Raleigh-area Tint World® franchise. They’ll set you up with the latest and greatest in vehicle maintenance, customization and upgrades. You’ll get expert installation and friendly service – hallmarks of Tint World® franchises everywhere.