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It takes a second to wreck it: Customer service tips for franchisers

May 23, 2017

 

Our business was built on a cornerstone of customer service. That’s why Tint World®, which opened our first store in 1982, is now the largest independent automotive customization franchise in the business. We have serviced multiple generations of cars for multiple generations of families – because we consider them family ourselves.

Here are a few keys to customer success to ensure your clients return again and again:

  • When greeting a customer, or bidding one farewell, or even when answering the phone, keep a smile on your face. Nothing generates goodwill like a good grin.
  • Treat every customer with dignity and respect, regardless of their appearance. Even the most bedraggled-looking folks could have a wad of cash they want to drop at your store.
  • Banish the words “I don’t know” from your vocabulary. Replace them with “I’ll find out for you.”
  • The customer standing in front of you merits your attention, not one calling on the telephone.
  • Don’t badmouth customers in front of others.
  • Speak clearly, avoid slang and be mindful of your tone.
  • In this technology-driven world, a personal touch counts for a lot. Consider a written note instead of an email thanking a good customer. But no matter how you do it, always offer thanks. Early and often.
  • Make sure your entire team participates in the customer-service sector of your company.
  • First impressions count — a lot. That includes the first impression of your franchise. Keep your grounds maintained, your entrances clean and inviting, and deliver a hearty “hello!” as soon as a client walks in the door.
  • Be considerate of your customer’s time. Attend to their needs on a timely basis, and make sure you deliver their product on time.
  • Look at how other companies handle customer relations, and offer continuing education and training in customer-service best practices.

Above all, remember the adage “It takes time to build. It takes a second to wreck it.

Here’s more on the Tint World® approach to customer service.

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Tint World® Franchisee Testimonials

Tint World® Franchisees love to share their success stories.

Excellent franchise. They have everything you need to be successful. I look forward to the Tint World® Franchise Convention and Awards Banquet training every year. They offer the greatest brands and have a great corporate team.

Tim Kjaer

Owner of Tint World®

Medford, NY

The marketing department of Tint World® is amazing. I have an automotive accessory background and I prefer to be part of the franchise system because they do it for me at my stores. It is a huge added value to what they offer.

Danny Rios

Owner of Tint World®

San Antonio, TX

I chose to join the Tint World® family and become owner of the Pittsburgh location after seeing the massive success the franchisees are having and learning about the dedication that the Tint World® corporate team has for the store owners to thrive.

Brandon Blume

Owner of Tint World®

Pittsburgh, PA

Opening a Tint World Franchise has been a great experience. We've been open for a little over a year now and have far exceeded our goals!

Donnie Saucier

Owner of Tint World®

Gulfport, MS

I want to thank the CEO, Charles Bonfiglio for being a great role model for the last five years and taking the time to share his wisdom with me; business and non-business related. He represents everything I'm striving to become one day - in business, as a father and a husband - a true inspiration! Thank you!

Danny Shenko

Owner of Tint World®

Fort Lauderdale & Sunrise, FL

This is an excellent franchise opportunity. The Corporate Team is great to work with. Charles' passion and excitement is contagious!

Richard Martin

Owner of Tint World®

Albany, NY

We have had a great transition from the moment we considered a franchise purchase with Tint World to opening our store. They have a great team to support you the entire way!

Xan Owens

Owner of Tint World®

Morgan Hill, CA

I chose to open a Tint World franchise after seeing several stores and meeting the dedicated, professional staff at the corporate office. They are very real people that care about creating opportunity for more people to build their own successful business.

Jeff Rackley

Owner of Tint World®

The Colony, TX

The reason I chose Tint World is that they treat you like family. I felt very welcomed during Discovery Day and Charles, the CEO is so passionate with Tint World and it shows it in how Tint World keeps successfully growing.

Pedro Flores

Owner of Tint World®

Midland, TX

I just wanted to thank you all for the training at Corporate. It’s obvious to me why the Franchise is growing so fast. Having the right leadership, employees and products is what every business strives for and I see it all in Tint World. I am very excited to get my contribution added to your family and I'm looking forward to learning more from everyone there.

Stephen Klein

Owner of Tint World®

New Orleans-Elmwood, LA

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