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How Can You Make Customers Fall in Love with Your Store?

February 14, 2019

You’ve got customers coming in the door of your Tint World® franchise. That’s great! Now what?

It’s time to convert your customers from one-time visitors to regulars or even brand cheerleaders. Building your regular customer base is one of the most important things you can do to make your franchise successful.

The key to building regular customers is to put your focus on customer experience. Everything they see, hear, smell or perceive while doing business with you must be top-notch and 100 percent professional. They must be blown away by customer service. Give them a great experience, and they will keep coming back or even recommend you to friends and family.

In the spirit of Valentine’s Day, here are a few thoughtful tips for wooing your customers and getting them to fall in love with your store.

  • Curb appeal: Wowing your customers starts before they open your doors. Set your store apart from the competition and make sure your storefront is well-groomed with a clean parking lot, sparkling windows and attractive landscaping.
  • Clean and comfortable. We’ve all had the experience of sitting in a less-than-clean car repair establishment with ripped vinyl seats and an unpleasant smell. The inside of your store should be as clean and attractive as the outside so your customers won’t be in a hurry to leave.
  • A genuine smile. Your well-groomed staff should greet every customer with a hearty “hello” and a smile as soon as they walk in the door. Make that treatment last through every customer interaction. It’s even a good idea to smile when you answer the phone to keep your tone pleasant.
  • Deliver on expectations. If a customer has a negative experience with you, chances are it’s due to unmet expectations. Your goal is to meet and exceed the customer’s expectations every time. Be realistic with your customers about the services or products they purchase, and then go above and beyond with great customer service.

Tint World® is committed to helping our franchisees succeed, so we provide excellent tools and training in everything you’ll need, including customer service and store appearance. Contact us today for more information about franchise opportunities or download our franchise kit.

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Tint World® Franchisee Testimonials

Tint World® Franchisees love to share their success stories.

Excellent franchise. They have everything you need to be successful. I look forward to the Tint World® Franchise Convention and Awards Banquet training every year. They offer the greatest brands and have a great corporate team.

Tim Kjaer

Owner of Tint World®

Medford, NY

The marketing department of Tint World® is amazing. I have an automotive accessory background and I prefer to be part of the franchise system because they do it for me at my stores. It is a huge added value to what they offer.

Danny Rios

Owner of Tint World®

San Antonio, TX

I chose to join the Tint World® family and become owner of the Pittsburgh location after seeing the massive success the franchisees are having and learning about the dedication that the Tint World® corporate team has for the store owners to thrive.

Brandon Blume

Owner of Tint World®

Pittsburgh, PA

Opening a Tint World Franchise has been a great experience. We've been open for a little over a year now and have far exceeded our goals!

Donnie Saucier

Owner of Tint World®

Gulfport, MS

I want to thank the CEO, Charles Bonfiglio for being a great role model for the last five years and taking the time to share his wisdom with me; business and non-business related. He represents everything I'm striving to become one day - in business, as a father and a husband - a true inspiration! Thank you!

Danny Shenko

Owner of Tint World®

Fort Lauderdale & Sunrise, FL

This is an excellent franchise opportunity. The Corporate Team is great to work with. Charles' passion and excitement is contagious!

Richard Martin

Owner of Tint World®

Albany, NY

We have had a great transition from the moment we considered a franchise purchase with Tint World to opening our store. They have a great team to support you the entire way!

Xan Owens

Owner of Tint World®

Morgan Hill, CA

I chose to open a Tint World franchise after seeing several stores and meeting the dedicated, professional staff at the corporate office. They are very real people that care about creating opportunity for more people to build their own successful business.

Jeff Rackley

Owner of Tint World®

The Colony, TX

The reason I chose Tint World is that they treat you like family. I felt very welcomed during Discovery Day and Charles, the CEO is so passionate with Tint World and it shows it in how Tint World keeps successfully growing.

Pedro Flores

Owner of Tint World®

Midland, TX

I just wanted to thank you all for the training at Corporate. It’s obvious to me why the Franchise is growing so fast. Having the right leadership, employees and products is what every business strives for and I see it all in Tint World. I am very excited to get my contribution added to your family and I'm looking forward to learning more from everyone there.

Stephen Klein

Owner of Tint World®

New Orleans-Elmwood, LA

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Call to speak with a Tint World® Franchise expert at 888-629-8777,
or download our franchise kit today for more info!