As a Tint World® franchise owner, you know that things don’t always happen the way that you want them to happen for your store. There might be problems with staff or other issues that you can control, but the idea of change can make you stressed out. Recently, our Tint World® franchise location in North Miami Beach was dealing with these types of issues and although it was out of their comfort zone, they have found great success by hitting the reset button.
The North Miami Beach location was dealing with employees who weren’t engaged, employees who had a “me-first” instead of “team-first” way of thinking and serious issues with how the store was performing. Co-owners Alberto and Gary Safarti decided that changes had to be made and so, they both “hit the reset button” to make changes for their Tint World® franchise location.
Alberto and Gary’s Story:
We at the North Miami Beach Tint World® location do not believe our recent success is luck. Our methodology has changed to increase our dedication in finding and training the optimum employees. It is not just a matter of money.
As an owner/operator, you have to find the way to instill in your employees the same dedication and excitement that you have for your business. You have to find a way to motivate them and encourage them to have the same enthusiasm you have. That attitude will create a positive customer/employee/operator relationship, where the positive attitude of your employees will motivate the customer to contract for additional services. But it all starts from the top down. You have to find a way to involve your employees in the operation of your shop, Listen to their comments, encourage them to contribute to the efficiency of your shop. By reacting positively to their input, you will find they will stay to 8 pm or to whatever hour necessary to get the work out.
We started from zero, and my brother and I absorbed many disappointments until we realized that without an enthusiastic workforce, it would be impossible to raise our shop to higher possibilities. We have one year and six months dedicating ourselves to finding the proper combination of the above factors, always respecting the employee. We know that salary is only 17% of an incentive to a worker’s job satisfaction, while more important factors are those such as job recognition, having the owner’s attention when his comments are made, and an attitude of mutual respect permeating the workplace environment. The customer feels that as well. It turns your business into not just another run of the mill shop
It is true that we have been lucky to some degree, but in business, you often make your own luck. In our case, it is more dedication and a changed workplace attitude, than any other factor.
The energy at the North Miami Beach location is incredible; everyone’s spirits are high, the entire staff jumps in to solve problems together without being asked to do so and all employees, including technicians, are selling and cross-selling together.
While making drastic changes may be out of the comfort zone of a franchise owner, hitting the reset button when everything else has been tried can make the difference between success and failure for your Tint World® franchise. Congratulations to the team at our North Miami Beach location for their willingness to go the extra mile for their Tint World® franchise!
