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Turning Holiday Shoppers into Repeat Customers

November 27, 2019

Many retailers spend a lot of money trying to capture new shoppers during the holidays, but there’s another source of revenue that’s easily overlooked in the rush: existing customers.

Did you know that repeat customers can spend more than three times as much as a one-off customer may spend over the course of their business relationship with you? The amount of money returning customers spend on your products can increase over time, making customer retention an important part of your sales conversion strategy. But how can you turn one brief customer experience into a lifetime of brand loyalty? Tint World® has a few tips for turning one-time customers into champions for your store.

Reaching Out

Your Tint World® service experience shouldn’t end when a customer leaves your store. Following up with informative and well-designed email receipts, a series of welcoming emails and even notifications for shipping orders can all assist in keeping your store in your buyer’s mind.

This strategy should also include retargeting campaigns. While holiday shoppers may be buying for someone else, giving them a discount on a future purchase may convince them to spend some money on themselves as well.

Offer Support

The holiday season should be a high-water mark for your franchise location’s customer service. Ensuring reliable, friendly service during one of the most stressful retail seasons of the year can leave a lasting impact. Sometimes, that means taking returns and complaints graciously as well — while it’s never fun to lose the money someone’s already given you, returns are a good opportunity to convince customers to spend that money, and more, elsewhere in your store. While the products a customer has already purchased may not be a good fit, it doesn’t mean you can’t direct them to something that may better suit their needs.

These strategies might cost a little more to implement, but if they’re included in your customer acquisition cost analysis, the return on investment should quickly become clear. If you’re driven by the desire to build long lasting relationships with your customers, we want to talk to you about becoming a Tint World® franchise owner. Download our franchise kit today to learn more.

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Tint World® Franchisee Testimonials

Tint World® Franchisees love to share their success stories.

Excellent franchise. They have everything you need to be successful. I look forward to the Tint World® Franchise Convention and Awards Banquet training every year. They offer the greatest brands and have a great corporate team.

Tim Kjaer

Owner of Tint World®

Medford, NY

The marketing department of Tint World® is amazing. I have an automotive accessory background and I prefer to be part of the franchise system because they do it for me at my stores. It is a huge added value to what they offer.

Danny Rios

Owner of Tint World®

San Antonio, TX

I chose to join the Tint World® family and become owner of the Pittsburgh location after seeing the massive success the franchisees are having and learning about the dedication that the Tint World® corporate team has for the store owners to thrive.

Brandon Blume

Owner of Tint World®

Pittsburgh, PA

Opening a Tint World Franchise has been a great experience. We've been open for a little over a year now and have far exceeded our goals!

Donnie Saucier

Owner of Tint World®

Gulfport, MS

I want to thank the CEO, Charles Bonfiglio for being a great role model for the last five years and taking the time to share his wisdom with me; business and non-business related. He represents everything I'm striving to become one day - in business, as a father and a husband - a true inspiration! Thank you!

Danny Shenko

Owner of Tint World®

Fort Lauderdale & Sunrise, FL

This is an excellent franchise opportunity. The Corporate Team is great to work with. Charles' passion and excitement is contagious!

Richard Martin

Owner of Tint World®

Albany, NY

We have had a great transition from the moment we considered a franchise purchase with Tint World to opening our store. They have a great team to support you the entire way!

Xan Owens

Owner of Tint World®

Morgan Hill, CA

I chose to open a Tint World franchise after seeing several stores and meeting the dedicated, professional staff at the corporate office. They are very real people that care about creating opportunity for more people to build their own successful business.

Jeff Rackley

Owner of Tint World®

The Colony, TX

The reason I chose Tint World is that they treat you like family. I felt very welcomed during Discovery Day and Charles, the CEO is so passionate with Tint World and it shows it in how Tint World keeps successfully growing.

Pedro Flores

Owner of Tint World®

Midland, TX

I just wanted to thank you all for the training at Corporate. It’s obvious to me why the Franchise is growing so fast. Having the right leadership, employees and products is what every business strives for and I see it all in Tint World. I am very excited to get my contribution added to your family and I'm looking forward to learning more from everyone there.

Stephen Klein

Owner of Tint World®

New Orleans-Elmwood, LA

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Call to speak with a Tint World® Franchise expert at 888-629-8777,
or download our franchise kit today for more info!